Highlighted Skills

  • Over 30 years of experience in progressively responsible, customer service-oriented positions

  • Over 15 years of experience in a virtual office environment

  • History of successful working relationships with internal departments as well as with customers and vendors
  • Exceptional organizational skills and positive attitude to overcome obstacles

  • Ability to create and implement project plans individually as well as within a team environment

  • Aptitude toward quickly learning new software programs and to develop or utilize existing resources efficiently
  • Flexibility to work in a nationwide corporation, direct report as Executive Assistant, or in a virtual office environment

  • Receive repeated commendation from customers, vendors, and management regarding proficiency in customer account and project management

Computer & Software

  • Microsoft Office (Access, Excel, Front Page, Outlook, Power Point, Project, Publisher, Visio, Word)
  • Graphics and Websites – Adobe Photoshop, Dreamweaver, WordPress, OptimizePress, LeadPages, WooCommerce
  • Multimedia Event Management – Invitation Funnel, Registration and Welcome, Live Webinar or Teleseminar Tech Support, Membership Upsell
  • Audio and Video Editing – Sony Vegas Movie Studio, Sound Forge Audio Studio, Camtasia Studio
  • Autoresponders and Ecommerce – 1ShoppingCart, AWeber, PayPal, MailChimp, Infusionsoft
  • Scheduling – Acuity, Timetrade, Google Calendar, Basecamp, Asana
  • Membership Sites – Kajabi, WishList, CustomerHub, aMember, AccessAlly
  • Quicken, QuickBooks, Microsoft Money, MYOB AccountEdge
  • Yardi Professional Property Management
  • Drake Systems Federal and State Tax Preparation
  • Research – Information Compilation and Result Documentation
  • System Development and Upgrades – Facilitation of Interviews to Gather Requirements for Proprietary and Industry Specific Software

  • Training – Development of Training Manuals and Presentation Materials for Onsite or Remote Implementation

Office Administration &
Project Management

  • Provide virtual assistance to online entrepreneurs by performing customer service, scheduling, and management of electronic systems

  • Provide virtual assistance to a web-based publishing company by performing as-needed tasks in order to full ongoing data acquisition requirements

  • Developed and launched company web site and local advertising material while providing ongoing recommendations for enhanced product marketing of a farmer’s cooperative, including affiliation with marketing associations such as Go Texan, Texas Restaurant Association, and Southwest Food Expo

  • Accounting and Administration – including Service Delivery, Product Sales, and Commercial Property Management

  • Accurate creation and maintenance of account information and report management with Excel spreadsheets and proprietary systems

  • Recruitment and Coaching of quality personnel through interviewing process and ongoing training activity

  • Provide timely service delivery and equipment installation scheduling and coordination by managing relationships and deliverables

  • Ensure that priorities and issues are communicated by conducting regularly scheduled meetings and proactively ensuring process consistency

  • Customer and Tenant Management – including Accounts Receivable, Database Maintenance, Order Initiation, Service Installation, Maintenance and Reconfiguration, Lease/Contract Abstract and Management, Common Area Maintenance, Property Improvement, and Dispute Resolution

  • Vendor Management – including Accounts Payable, Database Maintenance, Bid Selection, and Project Management

Process Analysis & Design

  • Provide focused process development and optimization activities by managing interdepartmental communication and interaction

  • Research and enhance existing procedures to ensure that the most effective methods are implemented in order to provide quality service

  • Organize and facilitate teams to identify and document enterprise-level processes encompassing all areas of service implementation

  • Compile and analyze team needs to identify process gaps and present solutions to senior and executive-level management for enhanced personnel performance as well as increased customer satisfaction

  • Produce and deliver job aids and complete documentation for management of products, services, processes and internal systems

  • Coach Service Delivery team members and management regarding changes and requirements for products and processes

  • Developed Tyler Pacific Properties Operations Manual to define processes and procedures for Commercial Real Estate Account Management

Telecommunication Industry

  • Liaison between ILEC and CLEC Provisioning regarding timely processing of requests for number portability and transport orders

  • Experience establishing departmental process and determining equipment requirements regarding switch-related translations (TG, RTI, MLHG) and number portability (RCF, RTI, INP, LNP)

  • Acted as TelWest single point of contact for project management of voice and data services installation and reconfiguration for San Antonio, Houston, and Corpus Christi

  • Acted as the Engineering single point of contact for facilitation of Qwestlink Metropolitan Area Network Fiber-Optic Build-out in Houston and Austin (End Offices and Customer Premises)

  • Nominated by Qwestlink team members to be the single point of contact for Beta Testing Progress Management for Departmental System Enhancements

  • Designated as Qwestlink coordinator for nationwide project to bring existing End Office Procedures to a higher level of company standardization compliance, while facilitating Vendor and Regional cooperation and management

  • Responsible for the ICG Communications account management of 75+ Colorado Region and National Internet Service Providers (Service Installation and Reconfiguration)

  • Designated as ICG Communications Regional Service Delivery Representative to provide input and requirements for system development and implementation

  • Participated in multiple ICG Communications executive committees to identify potential areas of improvement in Process, New Products, and Personnel